Welcome to the www.unpacked.co.uk website terms and conditions of use. These terms and conditions apply to the use of the website www.unpacked.co.uk. By accessing this website, registering or placing an order, you agree to be bound by these terms and conditions. Unpacked is a trading name of My Student Essentials Ltd.

The www.unpacked.co.uk website is operated by:

My Student Essentials Ltd.

156 West Parade Lincoln LN1 1LF

Email: info@unpacked.co.uk

1. INTRODUCTION

1.1 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

where goods are not available;

where we cannot obtain authorisation for your payment;

if there has been a pricing or product description error; or

if you do not meet any eligibility criteria set out in our terms and conditions.

3. PRICING

3.1 All prices include VAT (where applicable) at the current rates.

3.2 A separate charge is made for carriage for orders for delivery to all other destinations and the appropriate rates can be obtained by contacting us and will be added to the order value.

3.3 Our prices are reviewed periodically.

4. CANCELLATION, RETURNS & FAULTY ITEMS

4.1 If you wish to cancel your order you may do so only before we have dispatched the goods to you by notifying us by email to info@unpacked.co.uk

4.2 If you wish to return goods you have received from us for any reason, you may do so subject to the following:

The returned goods must be received by us within 14 days of original receipt by you and,

The product and the product packaging must be in original condition (excluding the delivery packaging). Upon satisfactory receipt of the goods we will give you a full refund of the amount paid less any carriage charge. The costs of returning goods to us shall be borne by you unless the items are faulty (see clause 4.3). We recommend providing adequate insurance / tracking facility for returning goods to us since we cannot be responsible for items that do not reach us safely.

The provisions of this clause 4.2 do not affect your statutory rights.

4.3 If you wish to return items that are faulty, please firstly contact us by email stating the order details and the fault. We will then contact you to arrange safe return of the item and at your request you will receive either a replacement or a full refund including any carriage charge paid.

5. LICENCE

5.1 You are not permitted to print or download extracts from this Website either for private or commercial use, including without limitation text, images, graphical images, animations or any other material on this Website.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors.

5.3 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL & CONDUCT

7.1 You are prohibited from posting or transmitting to or from this Website any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

for which you have not obtained all necessary licences and/or approvals;

which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.2 You may not misuse the Website (including, without limitation, by hacking).

7.3 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.1 or 7.2.

8. LINKS TO & FROM OTHER WEBSITES

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

you do not remove, distort or otherwise alter the size or appearance of the unpacked.co.uk logo;

you do not create a frame or any other browser or border environment around this Website;

you do not in any way imply that we are endorsing any products or services other than our own;

you do not misrepresent your relationship with us nor present any other false information about us;

you do not otherwise use any www.unpacked.co.uk trade marks displayed on this Website without our express written permission;

you do not link from a website that is not owned by you; and

your website does not contain content that infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.

9. REGISTRATION

9.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. DISCLAIMER

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11. LIABILITY

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. GOVERNING LAW AND JURISDICTION

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. MISCELLANEOUS

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Unpacked is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new toaster from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown here:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and customers.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Where these cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

1.4    In this policy, “we”, “us” and “our” refer to My Student Essentials Ltd: registered in England and Wales, company number 08412404, registered address: 156 West Parade Lincoln LN1 1LF.

2. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    the purposes for which we may process personal data; and

(c)    the legal bases of the processing.

2.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system (Google Analytics). This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

2.3    We may process your account data (“account data“). The account data may include your name and email address, billing address, shipping address, phone number. The source of the account data is you, entered on checkout. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely: the proper administration of our website and services. Some, or all, account data may be shared with: the company we use to provide the shipping of our products; and the payment processing company (PayPal).

2.4    We may process information in any enquiry you submit to us, whether this be via a contact form, via the live chat, by email or phone (“enquiry data“). The enquiry data may be processed and stored to enable communication regarding the requested information. The legal basis for this processing is consent or legitimate interest to provide a service.

2.5    We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.6    In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.7    Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1    We may share your personal data with third-parties. Please read their respective privacy policies before agreeing to ours. Links to the relevant privacy policies are given below.

3.2    Financial transactions relating to our website and services are handled by our payment services provider (PayPal). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

3.3    We will disclose some of your personal data to our shipping service provider, where required to provide the service. Our shipping service provider is Parcel Force and you can read their privacy policy here – https://www.parcelforce.com/privacy.

3.4    Information you enter into the website live chat system may be stored by the third-party provider (Zopim – https://www.zendesk.com/company/customers-partners/privacy-policy/).

3.5    Prime Student Living Limited - if you place an order using our Prime Student Living partner portal, we will share your name, phone number, email address and address with Prime Student Living Limited for the purposes of fulfilling the order. Prime will also use this data for follow up marketing and to see which packs and items are popular so we can improve our product offering going forward. Prime Student Living Limited's registered address is Suite 3d Manchester International Office Centre, Styal Road, Manchester, England, M22 5WB; company number: 06563753. Please do not place an order via our Prime Student Living portal without also reading and agreeing to their privacy policy, which can be found here - https://www.primestudentliving.com/privacy-cookie-policy/.

3.6    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1    This Section (4) sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes or until you request it be deleted.

4.3    Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Security of personal data

5.1    We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

5.2    We will store all your personal data on our website’s secure server and personal computers and mobile devices. All data entered into our website is protected by SSL, though we cannot guarantee the secureness.

5.3    Your credit/debit card details will never be known to us – this data is taken directly by our payment service provider and stored on their secure servers.

5.4    You acknowledge that the transmission of data, encrypted or not, is not guaranteed to be secure and we cannot guarantee the security of data sent over the internet.

5.5    You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We will do our best to notify you of changes to this policy by email, but please do re-check this privacy policy actively.

7. Your rights

7.1    In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access your personal data;.

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority.

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. In the UK, this is the ICO – https://ico.org.uk/

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by contacting us by email, in writing or phone, or by contacting your local supervisory authority.

8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children

9.1    Our website and services are targeted at persons over the age of 16. If you are under this age, please do not use our website or services.

9.2    If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1  We use cookies for the following purposes:

(a)  Authentication – we use cookies to identify you when you visit our website and as you navigate our website and to keep you logged in if you log into your account. Cookies used for this purpose are: (1) wordpress_logged_in_<hash> used to determine your logged-in state and identify you in relation to a user account.

(b)  Shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website. Cookies used for this purpose are: (1) wp_woocommerce_session_<ID> used to identify you in relation to a set of cart contents. (2) woocommerce_cart_hash used to determine if cart contents have changed. (3) woocommerce_items_in_cart used to determine whether or not your cart has any items in it.

(c)  Analysis – we use cookies to help us to analyse the use and performance of our website and services. These cookies are set by the third-party analytics platform we use. Cookies used for this purpose are: (1) _ga used to distinguish users. (2) _gid Used to distinguish users. (3) _gat Used to throttle request rate. (4) AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. (5) _gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Please read Google’s privacy policy – https://policies.google.com/privacy?hl=en-US. We also use Facebook Pixel, a similar service provided by Facebook. The cookie used is _fbp which is used to identify you for analytics tracking. Please read Facebook’s privacy policy – https://www.facebook.com/policy.php.

(d)  Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: (1) moove_gdpr_popup used to store your cookie preferences.

(e)  Website live chat – we use a third-party provider for the live chat feature. The following cookies are set by this service: (1) __zlcid to store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session, and (2) __zprivacy to store the user’s preference to disable Live Chat, and cease using cookies. The __zprivacy cookie is stored across visits. Please read Zopim’s privacy policy – https://www.zopim.com/privacy.html

(f)    Affiliate tracking – we use cookies to track users who may have come from a website of one of our affiliates. The cookies used for this purpose are: (1) wp_affiliates used to identify you in relation to match to an affiliate’s account.

12. Managing cookies

13.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

13.2  Blocking all cookies will have a negative impact upon the usability of many websites.

13.3  If you block cookies, you will not be able to use all the features on our website.

13.4  In addition to your browser’s cookie settings, you may use the cookie preferences settings on our website.

14. Our details

14.1  This website is owned and operated by My Student Essentials Ltd. Unpacked is a trading name of My Student Essentials Ltd.

14.2  We are registered in England and Wales under registration number 08412404, and our registered office is 156 West Parade Lincoln LN1 1LF.

14.3  Our principal place of business is at 156 West Parade Lincoln LN1 1LF.

14.4  You can contact us:

(a)    By post at 156 West Parade Lincoln LN1 1LF;

(b)    Using the contact form on our website;

(c)    By telephone on the number displayed on our website;

(d)    By email on the email address displayed on our website.